Terms and Conditions
- These Terms and Conditions apply to all bookings made with Air Arena. All members of the party should be made aware of, and accept, these Terms and Conditions
- Air Arena reserve the right to make changes and amendments to these Terms and Conditions at any point.
- Any persons using the trampoline facilities must complete a waiver prior to their participation. Where someone is under the age of 18, this waiver must be completed by a Parent/Guardian.
- Activities involving trampolines are not without risk and misuse may result in serious injury or even death. All participants must watch our safety video and review all rules prior to their participation and on every subsequent visit. Our rules and safety video can be found on our website as well as on our premises.
- Participants should only jump within their own abilities.
- Pregnant women may not jump due to the risks it can pose to the unborn baby.
- Anyone using the facilities agrees to follow all safety rules and follow the directions given by the Court Marshalls. Failure to do so may result in an individual/group being asked to leave.
- Grip socks must be worn by all participants at all times while on the trampolines. Air Arena Socks must be worn at all times, these are available at reception for the cost of £2 a pair.
- Children under 6 should jump in the designated area and must be supervised by a parent/guardian at all times.
- Our trampolines are subject to a maximum weight of 127kg. Participants over this weight will not be allowed to use the trampoline facilities.
- We ask that all participants wear appropriate clothing during their visit and we reserve the right to refuse entry to individuals who are dressed inappropriately.
- Participants are requested to remove all jewellery, belts and watches before bouncing. Pockets must be emptied as loose objects can pose a hazard should they fall out during their trampoline session.
- Mobile phones are not to be used by anyone who is using the trampolines. Spectators are welcome to take photos/videos.
- Anyone found causing wilful damage to the facilities, fixtures and fittings within the park will be asked to leave and may be asked to pay to have the damage corrected.
- Air Arena accept no responsibility for loss or damage to personal property while visiting the site. Vehicles parked within our car park are parked at the owners’ risk and Air Arena take no responsibility for loss or damage, however caused. Please note that the car park isn’t ours, you need to read the parking signs around the car park about the length of stay.
- Air Arena reserve the right to refuse admission to individuals and groups if we believe that allowing admission will cause damage, harm or distress to people already within the site or the sites facilities. The Duty Managers decision is final in these cases.
- Air Arena reserves the right to change or cancel activities at any point and with no notice.
- A booking will only be classed as confirmed once a confirmation email has been sent from Air Arena.
- You must let us know, as soon as possible, if there are any mistakes in your booking confirmation.
- Latecomers may not be permitted to jump and no refunds will be offered in these circumstances.
Refunds and Cancellations
- Individual bookings are non refundable and non transferrable.
- Where an individual decides not to participate, is not allowed to participate, or is asked to cease participation, no refunds will be made.
- If the business is closed due to Covid-19, we will be able to transfer your booking to a later date.
Party Terms and Conditions
- Party bookings may be cancelled but the deposit will not be reimbursed. If the party is cancelled once the full booking cost has been paid, then the booking cost will not be reimbursed.
- Extreme cases will be individually considered by the management.
- If the business is closed due to Covid-19, we will be able to transfer your booking to a later date. Alternatively, you can be reimbursed in bounce vouchers if you prefer.
- Party bookings are subject to a minimum booking of 10 people (max 20). Parties of fewer than 10 people will be charged at the minimum rate based on 10 people.
- Additional people can be added to your party providing we receive at least a week notice and providing that we have the space required to accommodate the additional guests.
- Groups are requested to arrive in good time for their party. Groups arriving late may not receive their entire time within the arena.